The employment of a receptionist for many smaller companies may cost too much and for a home-based company it’s probably out of the question, however there is another option. With the explosion of mobile technology and expansion of the World Wide Web, lots seek to subcontract their incoming phonecalls and so hire a telephone call answering service.
With today’s extremely competitive business world, companies have to take advantage of every source of trade that present themselves, however lots could be missing chances or potential sales without even knowing it. It is thought that around 4 out of 5 people put the phone down when he or she hears a recorded message. In other words, if a company is not able to answer their calls and leaves it to the mercy of an answering machine, for every 10 potential clients, 8 may well be sourcing their custom somewhere else to a competitor.
Lots of smaller sized companies and in particular sole-traders enjoy the flexibility that using a telephone call answering provider provides them, for lots in skilled employment it means they can actually be out seeing their customers and at the same time be sound in the knowledge that their clients are being answered professionally, quickly and politely. An excellent plumber may not always have the best phone manner, particularly if he has just removed his head from below a toilet to answer a call but by using a telephone call answering provider the plumber is allowed to get on with what he knows best and service his customers.
Staff at call answering services typically work in small teams of four or five people so that they can become more familiar with each customer. Upon picking up a call he or she will be directed by on screen instructions on what information to obtain ranging from name, contact numbers, company names, reference codes- whatever the client requires to run his or her organization successfully. The operators can then either forward the message to the client or can act as a front desk receptionist and transfer the caller through.
For a fraction of the cost of a full time receptionist, the operator deals with the customer in the same manner.
About the Author:
Nicky Walker has over 10 years experience in http://www.callanswering.org.uk services. He has worked within some of the leading companies in the UK and now dedicates his time to assisting new and start up businesses.
